STORE POLICIES

 

 

 

 

SHIPPING METHOD

Once I received your payment, Depending on the Item you bought whether is an original big painting or a small

open edition print. Items are usually shipped within 1-3 days after payment has cleared, except any other

arrangements or sizes or even custom-made paintings. We could agree in a different shipping method.

Big paintings will take longer to ship since it takes a big crate to pack your painting and then shipped.

Please note that I am not responsible for any damages or loss that might happen during this process, but in case this

might happen, contact me immediately via my contact page, I am open to find a solution to the problem.

You can go to RETURN POLICY on how to return YOU ART.

I will definitely replace your order.

INTERNATIONAL SHIPPING

I ship internationally.

Buyers are responsible for all customs fees, taxes, or receiving fees incurred. Buyers are responsible for knowing

and abiding by any import restrictions to their country.

Refunds and Exchanges

I can only issue refunds and/or exchanges if there was an error on my part or I shipped the wrong item. I am open to

work a solution for you, it is my interest to make you happy.

I will not make returns on Custom Orders, but you usually be looking at sketches before the final product is made.

Thank you for your understanding

RETURN POLICY

Lina Rincon Art Gallery & Studio art is committed to the 100% satisfaction. That’s why once you’ve receive an

original artwork or open edition print, I will give you 5 days to decide whether or not you will like to keep the art

work. Or if you like any exchanges.

You may return any eligible artwork that it is not on sale. Assuming that it is returned to me in its original condition

and packaging.

The 5-Day money-back guarantee is NOT applicable to the following final sale items:

• Framed/Matted Open Edition Prints

• Limited Edition Works

• Special Collection Works

• Custom made

For detailed information on how to return either an original work or a print as well as the specific return policies for

each, please contact me for more questions, at 813-5417548

• 5 (5) days to contact me about your intent to return the work

Three (3) days from the day you contacted me to ship out the artwork. ***Do not ship the artwork before contacting

me; you must contact me first so we both are in the same page in everything. Please note that you must contact me

first before shipping it back.

How to Return an Original, Undamaged Work

Step 1 – Within seven 5) days of your merchandise delivery date, please call 813-5417548 between the hours of 9:00

AM – 6:00 PM Monday through Saturday or email linarinconart@gmail.com to give me your order information and

the reason for wanting to return the work of art.

What to Do If the Artwork Arrives Damaged

Step 1 – Within five (5) days of your merchandise delivery date, please call 813 5417548

email linarinconart@gmail.com to give me your order information and the reason for wanting to return the work of

art.

Step 2 - Save original packaging!

Step 3 - Take photos of damaged artwork and packaging. Please email these photos to me at

Step 4 – I will contact you to discuss the next steps.

Thank you for your understanding and patience.

 

EXCHANGE POLICIES

Leticia Herrera art is committed to the 100% satisfaction. That’s why once you’ve receive an original artwork or

open edition print, I will give you 5 days to decide whether or not you will like to keep the art work. Or if you like

any exchanges.

Before I can make any exchanges, you will have to contact me and let me know why and which artwork would you

like instead of the one you have received. Before I can send you the art that you choose to have instead, you will

have to follow the steps of Returns (RETURNS) first. Once I received the artwork that you are exchanging I will

contact you about the shipment of your new art. If price is the same, I will send you your new art. Please note that

there will be not refunds after this, unless the artwork arrive damage. Please send pictures of the damage.

You may return any eligible artwork that it is not on sale. Assuming that it is returned to me in its original condition

and packaging.

The 5-Day money-back guarantee is NOT applicable to the following final sale items:

• Framed/Matted Open Edition Prints

• Limited Edition Works

• Special Collection Works

• Custom made

For detailed information on how to return either an original work or a print as well as the specific return policies for

each, please contact me AT 813 5417548 OR EMAIL ME AT LINARINCONART@GMAIL.COM

for more questions.

 

 

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